Read â€œCase 2-2: Performance Management at KS Cleanersâ€ from the textbook. Answer questions #1, #2, and #3 (located at the end of the case study and also as follows).
Question #1: In the context of KSC, critically evaluate the availability of any prerequisites to implementing a performance management process.
Question #2: Discuss your plans for developing formal job descriptions for the employees at the second shop.
Question #3: Explain key features of developing performance plans for the employees. Provide examples of factors you would consider in developing such plans for the dry cleaner.