Operations Strategy Framework for the airline operations
Emirates and Etihad Airlines are the leading airlines with regard to its flight operations in United Arab Emirates (UAE). Assume that you are appointed a s a Chief Operations Manager. Q1. Design appropriate Operations Strategy Framework for the airline operations management implementation to attain its competitive advantage. The focus should be based on the following: • Corporate Objectives – Growth, Survival, Profit • Services Marketing Strategy Q2. Develop the Order Winner with relations to the following elements: 2.1 Availability 2.2 Convenience 2.3 Speed 2.4 Value for Money 2.5 Dependability 2.6 Reliability Q3. Apply your knowledge and skills learned from this course to summarize your conclusion with respect to efficient management of both of its operations.