Read the RR Communications Case Study on pages 156-159 in the textbook. Answer Discussion Questions 1-3 at the end of the Case Study. Your responses must be complete, detailed and in APA format.
1. List the advantages of a single customer service center for RR Communications.
2. Devise an implementation strategy that would guarantee the support of the
divisional presidents for the shared customer service center.
3. Is it possible to achieve an enterprise vision with a decentralized IT function?
4. What business and IT problems can be caused by lack of common information and
an enterprise IM strategy?
5. What governance mechanisms need to be put in place to ensure common customer
data and a shared customer service center? What metrics might be useful?
Your responses must be complete, detailed and in APA format. All work must be 1 FULL page, single spaced, 12 font Times New Roman. The cover and reference page must be on separate pages. Please DO NOT include the question in your work as only your findings should be submitted.
McKeen, J. D., & Smith, H. A. (2015). IT strategy: Issues and practices (3rd ed.). Pearson
**Critical ** Plagiarism will not be tolerated. , if Plagiarized will ask for refund.
You must also ensure that you properly, paraphrase, cite and reference your sources following proper APA guidelines.
may not be accepted for credit with an academic integrity review sent to the University.
To avoid plagiarism, you must ensure that you do the following:
Use your own words, to include proper use of paraphrasing for all work that you submit.
If you choose to use another’s words, you MUST place it within quotes and properly cite it and reference it.
Rule of thumb – 80% of the submission MUST be in your own words. No more than 20% of the submission should be copied and pasted from another source and it must be properly quoted, cited, and referenced.
Understand, plagiarism is a serious offense that could lead to earning a 0 for the assignment, a 0 for the course, or expulsion from the University.